Customer Service Rep
Salisbury, Maryland, United States Job ID 76377 Job Category Supply Chain & LogisticsPerdue AgriBusiness is an international agricultural products and services company that handles agricultural commodities and a diverse portfolio of products and businesses. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's Perdue.
Summary
The Customer Service Rep is responsible for coordinating between sales, clients, operations, and logistics to ensure that the blending facility production schedule and sales demands to clients are met, utilizing resources most cost-effectively.
This position has a target wage of $20.80- $31.20 per hour, based on shift, experience and qualifications with annual bonus available (variable depending on performance). Overtime may be available.
In addition to hourly wages, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vison, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.
Principal and Essential Duties & Responsibilities
- Coordinate between sales, clients, blending facility operations, and logistics to facilitate client needs
- Responsible for system entries - contracts, orders, bill of ladings, and production product-to-product transfers
- Communicate shipment schedule details to facilities, transportation, and clients
- Coordinate with operations & logistics on any schedule change requests received, and communicate available options to clients
- Work with sales and clients to troubleshoot and resolve accounts receivable issues with settlements
- Audit and perform contract and Agtech system maintenance regarding open balances, closing balances, rolls & closing orders. Validate after-the-fact non-freight accruals on tickets in Agtech
Minimum Education
- High School Diploma OR GED - Required
- BS Degree - AgriBusiness or Transportation - Preferred
Experience Requirements
- 3 - 5 years of previous Customer Service or Logistics experience in a similar industry or field
Experience Preferred
- 5+ years of previous experience in Customer Service or Logistics
Environmental Factors and Physical Requirements
Position is mostly sedentary but may require occasional moving to other offices or buildings. Able to communicate on the telephone and use standard office equipment. May need to move light equipment or supplies from one place to another. May need to access files, supplies or equipment. Work activity is in an office, open-partitioned, cubicle environment.
Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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