Summary

This position will provide day-to-day plant systems support to plant and distribution center inventory control, warehouse management, product labeling, and other manufacturing systems components as they relate to processing plant operations, control and supply chain management systems. Supports call documentation, problem resolution, and specialized user support will be provided. Proper call trails will be maintained for future reference and follow-up services. Software/hardware testing and change control will be completed to minimize/eliminate adverse impact of system changes to overall supply chain infrastructure. Assists the Applications, Infrastructure, and Telecommunications Support teams in change and version management and problem resolution. Enforces Corporate Manufacturing Systems policy, procedures and best practices.

Principal and Essential Duties & Responsibilities

• Provides support for all information and manufacturing system operations activities (multi-shift), including computer and network operations, troubleshooting, data control/security, documentation, software version control, change control, security, backup/recovery and system performance.
• Demonstrates skills necessary to support all supply chain applications, process control, scaling/labeling, desk top computing and network.
• Understands the hardware, software and applications from a users’ standpoint to ensure proper problem resolution. Monitors system performance, perform system checks, and enforce procedures established for system use. Enforces Corporate Mfg system administrator, LAN administrator, change management, asset management, technical standards, policy, procedures and best practices.
• Audits and reports facility non-compliance and remediation plans.
• Responsible for activities associated with the problem identification, prioritization, and resolution of reported computer system problems. Monitors and responds to technical hardware and software problems.
• Assists with the implementing of hardware/software/application changes and additions. Ensures users are using system properly to maintain data integrity, security and recoverability. Assists Corporate Mfg Systems in Project Management, network and application support. Participates in Manufacturing Systems problem reporting, project planning and corporate communication sessions.

Minimum Education

• Associates degree in Computer Science, Information Technology, Electronic Technology or Business Management or in the absence of an Associates degree, total experience equals 6 years.

Experience Requirements

• Minimum of 2 years experience in IT Support or a similar role.
• Experience or education in microprocessor based equipment, Microsoft product knowledge on Server and Desktop Operating Systems, Voice/Data, Network Administration (Microsoft), Database Administration and Unix or Linus operating systems. 
• Excellent interpersonal and communication skills - including strong phone skills - are essential for effectively interacting with users, understanding their needs, and providing assistance in a professional and courteous manner. 
• Effectively troubleshoot and resolve technical issues
• Work hours may be adjusted to accommodate support requirements. Requires on call time for non-scheduled work hours.

Experience Preferred

• BS degree in Computer Science, Information Technology, Electronic Technology, Engineering or Business Management or related discipline.
• Additional experience in manufacturing systems such as ComputerWay Food Systems, OSSID, Marel or Kronos Time and Attendance.
• Project management experience and/or education. 

Environmental Factors and Physical Requirements

• Work hours may be adjusted to accommodate support requirements and may require on call time for non-scheduled work hours.
• Positions at ASC and Corporate are mostly sedentary but may require occasional moving to other offices or buildings, or support in facilities when they are deployed to a site. Positions in plants involve moving throughout the plants, feedmills, hatcheries and other facilities as needed to deploy, monitor, and support manufacturing systems equipment. 
• May need to move light equipment or supplies from one place to another.
• May need to access files, supplies and equipment.
• Work activity is in an office, open-partitioned, cubicle environment.
• When in a plant environment:
  • Exposure primarily consists of wet and moist floors which include metal and plastic grating surfaces.
  • May be exposed to temperatures of 28 degrees to 100 degrees Fahrenheit with both ambient and 100% humidity.
  • May handle product 25 degrees to 50 degrees Fahrenheit.
  • May be exposed to noise ranges of 50 db to 110 db. May be exposed to all chemicals found in poultry, food and processing plant.
  • Must wear and use protective and safety equipment required for the job as directed by the Company.