Perdue Foods has a goal of becoming the most trusted name in premium proteins by creating products for consumers and for retail and foodservice customers around the globe while changing the way animals are raised for food. It is part of Perdue Farms, a fourth-generation, family-owned food and agricultural business deeply rooted in tradition yet with a forward-thinking mindset. We believe that success starts with our people, and our culture is built on a foundation of teamwork, integrity, and respect, where every voice matters and everyone is encouraged to contribute to our shared goals. We are dedicated to creating a supportive, inclusive environment where associates feel valued and inspired to make an impact, both within the company and in the communities we serve. From promoting growth and development to prioritizing work-life balance, we’re committed to helping our team members thrive. That's Perdue.

Summary

Ensure seamless coordination and delivery of products by connecting key partners across the supply chain. As a Customer Service Coordinator Lead, you will serve as the primary liaison between sales, customers, drivers, and distribution teams to ensure shipments are tracked, managed, and delivered safely, legally, and on time. You will support daily operations by resolving issues, improving communication, and keeping processes running efficiently. This role is ideal for a detail oriented, solutions focused leader who thrives in a fast-paced environment and enjoys coordinating across teams to deliver a strong customer experience.

This position has a target wage of $23.00 - $28.50 per hour, based on shift, experience and qualifications with annual bonus available (variable depending on performance). Overtime may be available.

In addition to hourly wages, Perdue offers a competitive benefits package, including medical/Rx, 401(k) with employer match after 1 year, critical illness, accident insurance, dental, vision, life insurance, optional group life insurance, short-term and long-term disability protection, flexible spending accounts and paid time off.

Schedule: Monday through Friday, 6:00pm to 3am

Principal Essential Duties & Responsibilities

• Maintain phone and email communication between internal and external customers.
• Monitor and track status of loads appearing on exception monitors for all PODs at an elevated level.
• Communicate with customers and sales regarding late deliveries and record updated data as appropriate in system.
• Reschedule deliveries as needed using web-based scheduling systems and assist in maintaining the master log-in sheet.
• Process forms with information for breakdowns, discrepancies, accidents, personal injury, product recall, etc.
• Familiarity with Office 365, spreadsheets and reporting functions that will be incorporated into daily responsibilities of the job.
• Provide support for fellow customer service team members and be readily available to answer questions and concerns as it relates to the customer service role.
• Engage in weekly hands-on development within the dispatch role to act as a fill in when needed and prepare for next opportunity.
• Other duties as assigned by Supervisor.

Minimum Education and Experience

• High School Graduate or equivalent.
• 1 - 3 Years’ applicable experience.
• Strong interpersonal skills.
• Strong communication, organizational, and analytical skills.
• Knowledge of standard software applications.

Preferred Education and Experience

• Associate’s Degree.

Physical Requirements and Environmental Factors

• Position is mostly sedentary but may require occasional moving to other offices or buildings.
• May need to move light equipment or supplies from one place to another.
• May need to access files, supplies and equipment.
• Work activity is in an office, open-partitioned, cubicle environment.

Perdue Farms Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.